Privacy Policy

This privacy notice for Kaleo Speech and Language, LLC., describes how we might collect, use, store, and/or share (“process”) your personal information when you use our services, such as when you:
-visit our website at www.kaleospeech.com
-visit the patient portal
-visit the office for services
-participate in teletherapy  

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, you have the right to discontinue use of our services at any time. If you still have questions and concerns, please contact office@kaleospeech.com.

SUMMARY OF KEY POINTS:

What personal information do we process? When you visit or update your information for use of services, we may process your personal information in order to provide you with services requested. This information may include addresses, phone numbers, contact preferences, as well as credit/debit card information.  

Do we process sensitive personal information? We process sensitive personal information (considered financial or health data) when necessary, with your consent or as otherwise permitted by law. Under the Health Insurance Portability and Accountability Act you have certain rights regarding privacy of certain health information. You have the right to request in writing to restrict health information use to carry out treatment, payment, or healthcare operations.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources including but not limited to your other providers and your insurance.  

Why do we process your information? We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid, legal reason to do so.  

In what situations and with which parties do we share personal information? We may share personal data with specific third parties and in specific situations only when discussed with you. Mobile phone or other contact information will not be shared or sold to third parties for marketing purposes.

How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third- parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you live geographically, the applicable privacy law may mean you have certain rights regarding your personal information.  

How do you exercise your rights? The easiest way to exercise your rights is by visiting us at Kaleo Speech and Language, or by contacting us. We will consider and act upon any request in accordance with the applicable data protection laws.